Frequently Asked Questions

Machinery Risk Assessments are an Edge feature which has a minimum 12 month commitment from the date the assessment took place. If you choose to remove or downgrade a machine from your account within this 12 month period, there will be a tail payment required to cover the outstanding amount.

Ideagen Plant Assessor has more than 120,000 pieces of plant and equipment to choose from in its database, ranging from workshop hand tools, trucks, mobile and fixed plant and equipment, with new makes and models added regularly. If you cannot find your machine we would be more than happy to add it to the database. Simply email support.plantassessor@ideagen.com with the make and model as well as any spec sheets or photos so we can have the machine added in as accurately as possible.

Conduct a sales risk assessment and then select ‘Mark as sold’ from the machine’s option menu. A pop-up modal will ask you for the purchaser’s details, ensure that the email you enter is the one associated with their Ideagen Plant Assessor account. Once you hit the ‘transfer’ button, the machine, along with the Sale Assessment will automatically be transferred to their account. 

To update machine identifiers you will need to email or call support with your request.

Always make sure that the make and model are identical to the machine at hand. Choosing a different machine will affect the questions on your risk assessment and the overall compliance rating of the machine. To have your machine added to the database, simply email a request to support with the make and model as well as any spec sheets or photos so we can have the machine added in as accurately as possible.

For security reasons, email invitation links are only valid for 48 hours. If this time period has expired, contact our support team to send an updated link to the user.

Committing to a 12 month term gives you bonus credit that can be used towards feature use such as risk assessments.

The account holder (creator of the account) will receive all invoices via email.

Please contact our support team to edit these details.