Brisbane Isuzu case study

Brisbane Isuzu is a family owned, multi award winning business which sells a comprehensive range of Isuzu Trucks, D-MAX and MU-X vehicles. Trading since 1989 from state-of-the-art, modern showrooms and display lots in Archerfield, Burpengary and Eagle Farm, the dealerships have developed a reputation for delivering commercial vehicles to exact specifications.

Recognised by both peers and customers for excellence in sales, service and parts, the team at the Brisbane Isuzu dealership adopt a ‘whatever it takes’ attitude when it comes to getting the right vehicle for the customer on the right day at the right price.

Many of the vehicles it sells are heavily customised and the dealership has developed a strong reputation across Brisbane and south-east Queensland for providing local and state government entities with cost effective solutions for commercial vehicles, especially those used in asset maintenance and construction.

To cater for these bespoke solutions, the dealership has its own in-house engineering department, light manufacturing and spray painting facility on site.

“Some models come from the factory with enhancements already complete but, for the majority of customers, we simply receive the cab chassis and we then set about modifying the vehicle to meet the client’s exact specifications,” explains Scott Holmes, the Government Sales Manager at Brisbane Isuzu.

“We have to scope, engineer, manufacture, fit, test and certify any additions and modifications to the vehicle that we receive from Isuzu.”

Scott explains that one of the dealership’s government sector clients initially requested a safety assessment on a vehicle before they’d accept it into their fleet.

“We actually found the contact details for Plant Assessor in a tender document which was extremely fortuitous,” explains Scott.

“We initially conducted a one off, remote assessment using their guidance but we quickly became a subscriber with full membership because we immediately saw the value in the platform.”

Brisbane Isuzu now conduct self-assessments and in peak times and for unique assessments also call on members of Plant Assessor’s Professional Services team to visit the dealership and conduct independent on-site assessments.  As of June 2018, Brisbane Isuzu has 30 active Plant Assessor users and Plant Assessor has added specifications for over 150 models of Isuzu trucks into the Plant Assessor database

Before they discovered Plant Assessor, the Brisbane Isuzu dealership was not using any formal system for risk assessment.

“We were getting things checked over by an engineer for the modifications only,” explains Scott.

“And even then, many modifications were beyond our technical expertise; for example, we didn’t know a great deal about cranes, so it was a cumbersome process.”

“With Plant Assessor, the service levels are first rate and the technical assistance is excellent.”

“We recently supplied some very unique vehicles for a state government customer which were not in scope, so we needed a new specification drawn up. Plant Assessor gave this their immediate attention and also sent staff to help with the assessments, so we were able to meet the deadline because of their help.”

“And just last week we needed an urgent assessment on a water tanker and an emulsion vehicle which were required on site urgently for a critical task and Plant Assessor made it happen overnight. Our customers are so grateful for our fast fit-out and delivery times, but we literally couldn’t do it without Plant Assessor.”

“Having a business partner such as Plant Assessor helps our customers satisfy some conditions in their procurement policies, especially around ancillary equipment that involves hydraulics, cranes and other non-standard functionality.”

“The content generated by Plant Assessor around AS4024 and the National Heavy Vehicle Regulator is exceptional. They are truly subject matter experts.”

“Plant Assessor makes our life so much easier,” explains Jade Euler, Government Contracts Administrator at the Brisbane Isuzu dealership.

“It’s fast, accurate, convenient and affordable and there is not a lot more you can ask for than that.”

“We even get our safety labels from Plant Assessor. They have supplied numerous label packs specifically for Brisbane Isuzu with a mix specific to our modified vehicles.”

“We have a great working relationship; we really appreciate them as a supplier and I know they also really appreciate our custom.”

To see how Plant Assessor could work for you, please contact us.